Secure user impersonation for SaaS
Let your team see what
users see — without passwords
Devora is a secure impersonation platform. Your support, engineering, and success teams access customer accounts to debug issues — with manager approval, time limits, and a complete audit trail.
No screen shares. No credential sharing. No unaudited backdoors.
Built for every team
Support & CS
Resolve tickets in minutes by seeing the exact issue in the user's account.
Engineering & QA
Reproduce bugs in real user context. Integrate with a few lines of code.
Managers
Approve every access request. Monitor active sessions. Revoke instantly.
Product
Understand user journeys and edge cases without scheduling screen shares.
CFO & Compliance
Full audit trail for SOC 2, GDPR, and enterprise security reviews.
Integration
A few lines on each side
Add Devora to your existing app. Register three endpoints on your backend, initialize the frontend SDK, and your team can start requesting access. Follow the setup guide →
import { devoraSDK, DEVORA_ENDPOINTS } from '@devorash/sdk-node';
import { expressAdapter } from '@devorash/sdk-express';
const sdk = devoraSDK({ apiKey, secretKey, orgId });
await sdk.ready;
const routes = [
sdk.register(DEVORA_ENDPOINTS.USER_SEARCH, async (req) => {
// Search users by email, name, or ID
}),
sdk.register(DEVORA_ENDPOINTS.IMPERSONATE, async (req) => {
// Generate session token for the target user
}),
sdk.register(DEVORA_ENDPOINTS.TERMINATE, async (req) => {
// Invalidate the impersonation session
}),
];
app.use('/devora', expressAdapter(sdk));
import Devora from '@devorash/sdk-js';
await Devora.init({ apiKey: 'pk_client_live_xxx' });
Devora.onImpersonate(({ token, scope }) => {
// Authenticate the impersonation session
// Show impersonation banner in your UI
// Enforce read-only scope on write operations
// Redirect to your application
});
SDKs for Express, Fastify, Hono, React, Vue, Svelte, and vanilla JavaScript. View all packages →
Platform
Everything you need to impersonate securely
Not a backdoor button in your auth provider. A complete workflow — from request to session to audit log.
Impersonation Requests
Search for a user, set duration and scope, and submit a request with a reason. Routed to the right approver automatically.
Approval Workflows
Managers approve or reject before any session starts. Team-based routing. Admin override for urgent cases.
Revoke Access
Revoke approved requests or active sessions at any time. Terminates the session in your app immediately.
End Session
Agents end sessions from the dashboard or your app banner. Sessions also expire automatically when time runs out.
Session Recording
Privacy-masked recordings of impersonation sessions. Replay what happened for training, QA, and compliance.
User Search
Live search across your user base from the Devora dashboard. Find users by email, name, or ID in real time.
Time-Limited Sessions
Every session has a defined start and end. No forgotten access. Configurable maximum durations per role.
Read-Only & Write Scope
Read-only mode blocks mutations at the API level. Full write access only when explicitly approved.
Audit Logs
Who accessed whose account, when, why, and what they did. Exportable for SOC 2 and compliance reviews.
Active Session Monitoring
Real-time view of all live impersonation sessions. See who is in whose account right now.
Impersonation Banner
Visible indicator in your app during every session. Agents always know they are impersonating.
Team & Role Management
Organize by teams. Route approvals to the right managers. Control who can request write access.
Workflow
From ticket to resolution
Three steps. No passwords. No screen shares.
01
Request access
Agent finds the user, sets duration and scope, and submits a request with context.
02
Get approved
Manager reviews and approves. Every request is tracked before access is granted.
03
Start solving
One click into the user's account. Banner visible. Scope enforced. Session recorded.
Your app with the Devora SDK banner — agents always know they're in a session.
FAQ
Common questions
How is this different from "Sign in as user" in auth providers?
Most auth providers offer an unaudited backdoor. Devora treats impersonation as a privileged workflow — with approval chains, time limits, scope restrictions, and complete audit trails.
Does this work with my existing auth system?
Yes. Devora works alongside Auth0, Clerk, Firebase, WorkOS, or custom auth. The SDK integrates at the API level and respects your existing authentication flow.
How long does integration take?
Most teams integrate in a few hours. Expose three backend endpoints, add the frontend SDK, and configure your Devora dashboard. See the setup guide.
Is this compliant with SOC 2 / GDPR?
Devora is designed for compliance. Audit trails, approval workflows, time-limited access, and scope restrictions support SOC 2, GDPR, and enterprise security requirements.
Get started
Ready to see what
your users see?
Request beta access to secure, auditable user impersonation. We'll review your request and onboard your team.
No credit card required. We typically respond within a few business days.